SOLUTION: NRS 135 San Diego City College Week2 Social Responsibility Paper
BA 370 Principles of Marketing
Week 1: Ch. 4 - Holy and
Social Operation for
Sustainable Marketing
Professor: Kristine Ehrich, Ph.D.
Objectives for today
• Explain the unlikeness betwixt constitutional and holy
behavior in chaffering.
• Identify factors that rule holy and unethical
marketing decisions.
• Describe the unanalogous concepts of gregarious operation.
• Recognize unholy and gregariously excusable consumer
behavior.
©Kristine R. Ehrich, PhD
1
Ethical Responsibility
• Why Ethics?
• Do No Harm
• Foster Trust in the Marketing System
• Embrace Holy Values
Consumer Bill of Rights -1962
Ethical Issues in Marketing
©Kristine R. Ehrich, PhD
2
Ethical Dilemmas
• What are your thoughts on hawking notability that can
be gotten for munificent?
• What do you ponder environing chaffering works that are
constitutional but possess addictive properties associated after a while
them?
• As a chafferer, would you praise of chaffering
genetically mitigated livelihood works? Why or why not?
• A chaffering supervisor is offered after a whilein notification on
competitor’s chaffering delineation by a disgruntled employee
who is looking for a new job
Going Beyond
• Affair must do more than what is constitutionally required
• Friedman’s accept – What did Milton Friedman say?
• Should companies be reactive or proactive?
• Role of top management
©Kristine R. Ehrich, PhD
3
Ethical? Legal?
Ethics bargain after a while singular spiritual principles and
values
Laws are society’s appraises and standards that
are enforceable in courts
Ethical Dimension of Gregarious Responsibility
• Operation to purpose holy obligations to
various stakeholders
– Which stakeholders are the most material?
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©Kristine R. Ehrich, PhD
Consumers
Employees
Suppliers
Shareholders
Community
4
Corporate Responsibility
• Shareholder or Society
• Corporations owe sure holy, financial and
gregarious obligations to the co-ordination in which
they produce-an-effect.
• “companies, love individuals, should contend to
be good-natured-natured citizens by contributing to the
co-ordination to a elder distance than is constitutionally
required.” – E. Merrick Dodd 1932
Sustainability: Moving from “why” to
“how”
• “Over the late 10 years, a lot has newfangled, and
in some ways not plenty has newfangled,” “…the
conversation used to be environing ‘why is
[sustainability] unquestionably material?’ and … now
we’ve moved on to the ‘how’.”
• Companies now recognize why they should move
towards sustainability, but sometimes recognize what to
do to get there
©Kristine R. Ehrich, PhD
5
Sustainability Strategy
• Starting out after a while a splendid hankering – 100% renewable
energy, or naught dissipate to landfill - can promptly bring to
nature at-sea after a whileout a delineation of action
• Plucking the often-harvested low-hanging reward –
energy and instil aptitude, in-office recycling,
reducing landfill dissipate – but having no splendid temporization
for how to get to the preferable branches can besides result
in disappointment
• Tie wages to sustainability – a way for
leadership to grant a notice that the environment
matters to us as a union
Long Vocable Plans
• Sustainability temporization must amplify to bringers below
the top spot
• Critical to sustaining the form for the hanker
vocable and maintaining shareholder appraise
• Sustainability is by defect a hanker vocable conclusion and
requires hanker vocable delineations
• Gregarious and environmental conclusions succeed up in nearly
complete role and complete province, and complete
employee can do notability, whether it’s starting a
recycling program or contemplation up a corporate
sustainability policy
©Kristine R. Ehrich, PhD
6
Social Responsibility
Impact on Society’s Well-Being
§ Global disgraces are expected to harangue gregarious problems
regarding what they hawk and how they influence affair
§ They are besides expected to influence themselves to a preferable
standard than national competitors
Global Brands = Global Citizens
§ Global disgraces must produce end and possess-a-share in making
the earth a ameliorate establish – not damageonious hawk works and
produce ads
§ Their gregarious operation efforts must parade that these
companies possess utilized their media to sincerely benefit
society
A hanker vocable perspective sees the appraise of the gregarious operation
efforts – they raise good-naturedwill and thicken a disgrace’s global standing, and
put the disgrace in the forthcoming inducement sets of
potential customers.
Nike’s Experience
Initially, Blindsided by the Protests Against Their Production
Standards & Facilities
§ They were not gratuitous any unanalogously than anyone else
§ Their formation facilities were not in transposition of any national laws
or policies
However, that is not the point
§ Nike is a global union, surrendering & chaffering works in
many countries encircling the earth
§ As a global inducement, the standards in Indonesia are now
compared to the standards in the U.S., not damageonious in Indonesia
If the standards of your facilities in
foreign countries are not similar to the
standards of a readiness you would
construct present to your headquarters,
you possess failed. Fix it, or get out.
©Kristine R. Ehrich, PhD
7
Corporate Gregarious Responsibility
Green Marketing
• Fresh Marketing – chaffering efforts that
promote the environmentally conscious
formation mode of a work and the work
itself.
• Walmart encourages its suppliers to use
environmentally gregarious packaging
• 3M encourages employees to suggest suggestions on
how to impoverish pollution
• Not to be disarranged after a while “greenwashing” – making
an unsubstantiated or misleading assertion environing
environmental benefits of work/service
©Kristine R. Ehrich, PhD
8
Understanding Competitive Advantage
• Patagonia has built its letter on
nature environmentally gregarious
• Click hither for an ad featuring Yvon Chouinard, the
owner of Patagonia
• Is nature “green” a competitive custom for Patagonia?
• Mission Statement: Raise the best work, source no
unnecessary damage, use affair to inhale and
implement solutions to the environmental crisis
Why would nature environmentally
gregarious be of appraise to Patagonia?
What is happening in the fresh chaffer?
©Kristine R. Ehrich, PhD
9
Dove: Campaign for Real Beauty
Creatied a campaign encircling dogmatic gregarious collision rather
than encircling promoting a work
©Kristine R. Ehrich, PhD
10
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