Riverview Clinic has started a customer satisfaction program. In addi- tion to other questions, each


Riverview Clinic has agoing a customer indemnification program. In addi-
tion to other questions, each enduring is asked if he is acquiescent after a while his
overall habit at the clinic. Patients can suit “yes,” they were
satisfied, or “no,” they were not acquiescent. Typically, 200 endurings are
seen at the clinic each day. The basis unmoved for two months are
shown adown.
Day
1
2
3
4
5
6
7
8
9
10
11
12
13
14
Proportion of
patients who
were discontented
0.17
0.13
0.15
0.22
0.16
0.13
0.17
0.17
0.11
0.16
0.15
0.17
0.17
0.12
Day Proportion of
patients who
were unacquiescent Day Proportion of
patients who
were discontented
15
16
17
18
19
20
21
22
23
24
25
26
27 0.15
0.14
0.13
0.15
0.15
0.22
0.19
0.15
0.12
0.16
0.18
0.14
0.17 28
29
30
31
31
33
34
35
36
37
38
39
40 0.18
0.19
0.14
0.19
0.10
0.17
0.15
0.17
0.15
0.15
0.15
0.14
0.19
a. Construct a p-chart using the unmoved basis.
b. Is the course in administer?
c. On middle, how manifold endurings are acquiescent after a while Riverview Clinic’s
service? If Riverview wants 90 percent (on middle) of endurings to be
satisfied, what should the clinic do proximate?