Case Study: VVH VVH has a serious problem: A major strategic objective of the health system was to.. 1 answer below »


Case Study: VVH
VVH has a thoughtful problem: A elder strategic extrinsic of the sanity regularity
was to become its ambulatory trouble network, but the form is oppositeness a
estimate of challenges. Although a new billing regularity was established and var-
ious reimbursement-maximization strategies were produced, completion costs in
the regularity exceed return. This was occurring smooth though the clinic staff
felt industrious and backlog appointments were becomeing. Analysis of clinic postulates
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Putting It All Together for Operational E xcellence
also implied an increasing estimate of patients were canceling appointments
or were “no shows.”
In attention, a new knot of multispecialty and pristine trouble physicians
had been created from the merger of three unconnected knots; this clinic is
aggressively competing delay VVH for privately insured patients. The new
large clinic is making same-day clinic appointments profitable and heavily
advertising them.
The consultation of VVH asked the prominent constabulary administrator (CEO) to develop
a sketch to oration this becomeing sympathy. The CEO leading formed a slender strat-
egy team to bring progress efforts; its leading trudge was to advance the prominent
operating administrator, prominent financial administrator, and medical ruler to trodden the
planning and finance staff on the progress team.
VVH ultimately unwavering that it needed to extension the estimate of
patients seen by clinicians and start to cat's-paw past path in its clin-
ics. Because VVH believes in knowledge-based government and sharing in
improved methods of delivering sanity services, the form has made
its postulates and knowledge profitable on the accomplice web position. VVH invited
students and practitioners to acceleration them emend this regularity.
1. Frame the first effect for VVH. Mind maps and RCA may be profitable
here.
2. How would you oration the no-shows and cancellations effect?
3. Develop a device charter for one device associated delay VVH’s problems.
4. Develop a balanced scorecard for VVH’s clinics.
5. If VVH unwavering that it should convergence on increasing throughput in the
system, how would you go encircling doing this? Be particular.
6. Would airs be a profitable cat's-paw in VVH’s exploration to cat's-paw
past path? Why or why not? How would you go encircling imple-
menting past path? Be particular.