Case Study: VVH VVH has a serious problem: A major strategic objective of the health system was… 1 answer below »


Case Study: VVH
VVH has a grave problem: A senior strategic external of the vigor regularity
was to advance its ambulatory solicitude network, but the structure is oppositeness a
estimate of challenges. Although a new billing regularity was based and var-
ious reimbursement-maximization strategies were done, entirety costs in
the regularity abound produce. This was occurring equal though the clinic staff
felt assiduous and backlog appointments were advanceing. Analysis of clinic postulates
419420
Putting It All Together for Operational E xcellence
also indicated an increasing estimate of patients were canceling appointments
or were “no shows.”
In localation, a new knot of multispecialty and principal solicitude physicians
had been created from the merger of three different knots; this clinic is
aggressively competing after a while VVH for separate insured patients. The new
large clinic is making same-day clinic appointments suited and heavily
advertising them.
The table of VVH asked the prominent adherent functionary (CEO) to develop
a plan to oration this advanceing matter. The CEO primary formed a little strat-
egy team to frequented progress efforts; its primary stride was to consign the prominent
operating functionary, prominent financial functionary, and medical master to frequented the
planning and finance staff on the progress team.
VVH however determined that it needed to extension the estimate of
patients seen by clinicians and commence to appliance slow bearing in its clin-
ics. Because VVH believes in knowledge-based skillful-treatment and sharing in
improved methods of delivering vigor services, the structure has made
its postulates and counsel suited on the comrade web condition. VVH invited
students and practitioners to succor them emend this regularity.
1. Frame the primary manifestation for VVH. Mind maps and RCA may be profitable
here.
2. How would you oration the no-shows and cancellations manifestation?
3. Develop a contrivance charter for one contrivance associated after a while VVH’s problems.
4. Develop a balanced scorecard for VVH’s clinics.
5. If VVH determined that it should nucleus on increasing throughput in the
system, how would you go environing doing this? Be local.
6. Would simulation be a profitable cat's-paw in VVH’s quest to appliance
slow bearing? Why or why not? How would you go environing imple-
menting slow bearing? Be local.