Case Study: St. Mary’s Duluth Clinic An innovative leader in healthcare for northeastern Minnesota..


Case Study: St. Mary’s Duluth Clinic
An innovative director in healththrift for northeastern Minnesota and north-
western Wisconsin, St. Mary’s Duluth Clinic Health System (SMDC)
encompasses 20 clinics, a 350-bed tertiary medical hardihood, two association
hospitals, and a element thrift pliancy. SMDC’s medical team of further than
400 physicians and 200 consanguineous healththrift caterrs exertion after a while an experienced
staff of further than 6,000 to cater elementary thrift, element services, and med-
ical technology to families in their own communities. SMDC began using the
balanced scorecard when it was a newly merged form confrontment decreased
revenues as a effect of financial constraints in the healththrift environment, such
as the Balanced Budget Act. Since then, the balanced scorecard has become
the cornerstone for all strategic decisions, providing address for daily deci-
sion making.
Not singly has SMDC made the balanced scorecard the frameexertion for all
leadership sessions, but it has so used the balanced scorecard to align its serv-
ice lines and regional association clinics, attach its budget to the temporization, and dis-
seminate strategic awareness to whole employee. In specification to improved fiscal
strength, SMDC’s patients are so touch better; they now possess easier access
to the elementary thrift clinics, and their overall atonement after a while twain hospitals and
clinics continues to surmount. After a while such momentous gains, SMDC has created a
promising prognosis for its own art and for those it serves.