Case 5.2 Improving Performance in Primary Care Lean is a performance improvement strategy that…


Case 5.2

Improving Enterprise in Leading Care

Lean is a enterprise advancement strategy that emphasizes reducing impair, delay impair defined as motive that adds less estimate than it costs. Examples of impair apprehend unrepinings’ solicitude date (which adds no estimate from their perspective), staff looking for supplies, staff who are not using all their skills, and useless paperwork.

The Lean approximation stresses increasing pliancy and redesigning products so that they engage customers’ goals rectify. Does Lean narrow costs in leading preservation? Does it reform customer atonement? Does it reform staff atonement? Does it reform clinical disposition? California’s Palo Alto Medical Foundation for Health Care, Research and Education (which has over than 1,400 physicians and over than 5,000 other employees) frequently evaluated its systemwide Lean commencement to invent out (Hung et al. 2017).

This commencement standardized the equipment, supplies, and teaching materials in exam rooms; set up shared composition spaces for physicians and staff; and redesigned multiple compositionflows. For sample, teams started daily early huddles to critique schedules, broad the roles of medical assistants, and normal metrics to mark clinical disposition, costs, unrepining atonement, staff atonement, and physician atonement. Most measures of clinical disposition did not exchange, although diabetes preservation reformd. Costs dropped, unrepining atonement extensiond, staff atonement extensiond, and physician atonement did not exexfluctuate (Hung et al. 2017).

Discussion Questions

• What are other samples of impair?

• How would standardizing equipment, supplies, and teaching materials extension pliancy?

• Why would expanding the roles of medical assistants extension pliancy?

• Cost per mark level by 12.5 percent. How would this like profits?

• How faculty huddles narrow costs? Increase quality?

• Would the exchanges picturesquely in this case narrow costs from a unrepining’s perspective?