1. As Doug Friesen, what would you do to oration the situate example? Where would you rendezvous your observation and explanation efforts? Why? The two senior causes of situate defects initiate delay KFS, relating to symbolical daubs and privation magnitude. The situate help posterity is a asunder third. As KFS is the imperative verge the standing needs to be orationed at their standing. Using the oral TMC principal cause of ‘let’s go see it’ and then coincide on the Five Why’s, Doug should scrutinize KFS and look-into the manufacturing and QC regularity.
By rendezvousing on uncovering posteritys at the rise of the situates, it is slight there succeed be fewer examples at the TMM settle. The rendezvous on QC at KFS could hypothetically reject 113 of the 138 examples reputed among 14-30 April, 1992. In the soon order, oration the proximate posterity of the backlog by reconciling influence delay KFS to determine the backlog is cleared. This would exact mean rerise and be a alert win. 2. What libertys consist? What would you praise? Why?
Simplifying the situates could bring the example gone consequence proliferation answers to ascititious confusion to KFS manufacturing regularity, though it’s unslight that the designers succeed admit this feedback as agreeable fond alike posteritys are not faced at the Japanese settle. Redesigning the situate or replacing largely subjugated magnitude could bring breakage and installation posteritys, timeliness luxuriance the staff to be past scrupulous delay installation, or the KFS staff delay galaxy, may to-boot be an liberty.
Replacing the supplier would be a high-risk liberty that would barely be explored if the posteritys at KFS were so immutable that TMM had no other exquisite. Timeliness all of these libertys may hypothetically oration distribute of the posterity, decent the QC regularity and then working backwards from there into the galaxy and manipulation at KFS succeed at-last enjoy the first separate impression on consequenceion willingness. 3. Where, if at all, does the popular regulation for handling imperfect situates diverge from the causes of the Toyota Genesis System?
One of the senior underlying causes of TPS was construction in description on the direction. The reporting of defects at the situate galaxy sharp-end did not answer to be congruous and was barely uncovered by interviewing team leaders on the factory foundation. In observation, cars were reputed as imperfect yet continued down the galaxy direction until amount, where they were admitn off-direction to continue for a replacement situate. Nowhere else on the direction were cars removed due to defect: team leaders or consequenceion managers were imperative for resolving posteritys timeliness stagnant in the galaxy direction.
The reasons for doing so answered intelligent, gone the car could be artistic delay a imperfect situate, situates needed to be ordered from KFS and lull the direction for such a diffuse continuance would enjoy decreased consequenceivity. One daub in the regularity was that there were daubs that could be rectified in the Code 1 clinic. These daubs could enjoy been dealt delay timeliness on the galaxy direction and thus bringd the package in the clinic, timeliness promotion cognizantness of low defects and their rise previous in the regularity.
The clinic did not answer to enjoy the identical reporting responsibilities as the galaxy direction gone skill were not cognizant of the deep causes of the defects. 4. What is the actual example oppositeness Doug Friesen? Regularity and feedback skill examples at TMM and description repress skill posteritys at KFS were the underlying reasons for the situate examples. Moreover, the ‘jidoka’ regularity had been bypassed in the situate installation regularity, exposing a undeveloped feebleness in the consequenceion direction.
Doug should utensil an in-direction Nursing essay at fixing situate examples previous to the referral to the Code 1 Clinic. Regular feedback from the clinic as polite as the galaxy direction would reform knowledge openness and demonstrate the rise of defects for skill at the principal sharp-end in the regularity. Finally, the identical regularityes should be adopted at KFS and QC strengthened considerably to forsake the donation of imperfect situates as abundant as potential. Gone this is a dubious road to situate donation, no situates should by to TMM delayout a entire QC ordeal at KFS.