Sales and Distribution Management of Amul

Our sales and classification network in India as of March 2009 interposed balance 1,500 sales outlets for our itinerant and wholesale conduct interest. In sequence delay our enlargement strategy, we formed a 100% ancillary, TML Classification Association Limited, or TDCL, in March 2008 to act as a attached logistics conduct association to patronage the sales and classification operations of our conducts in India. We appreciate this gain better the pliancy of our selling and classification operations and processes. TDCL gain seize balance and/or set up stocking points for twain wholesale conducts and itinerant conducts, in the places of manipulation and as-well at unanalogous places throughout India. TDCL gain aid better planning, catalogue conduct, enravishment conduct and on-time bestowal. As a focused being, we appreciate it gain fashion bestowal and catalogue conduct aggravate fertile. Additionally, we enjoy completed the judicious rollout of a new customer kinsmen conduct rule, which has been apprised by Oracle as the largest Siebel deployment in the automotive traffic at all our traderships and offices despite the province. Being implemented in phases gone 2003, the totally onsequence customer kinsmen conduct rule example patronages users twain delayin the Association and inchoate our distributors in India and away. Through our conduct financing opposition and totally owned ancillary, Tata Motors Finance Limited, or TMFL we as-well procure financing uses to purchasers of our conducts through our rebellious traders, who act as our agents, and through our spray network. During fiscal 2008 and 2009, closely 34% and 31%, relatively, of our conduct ace sales in India were made by the traders through financing arrangements where our vassal conduct financing oppositions procured the confidence. Total conduct finance receivables unappropriated as at March 31, 2009 and 2008 amounted to Rs.158,803 favorite and Rs.163,960 favorite, relatively. We use a network of use kernels on highways and a toll-free customer aid kernel to procure 24-hour on-road subsistence (including reanimation of accommodation) to conduct owners. We appreciate that the obtain of our sales, use and subsistence network procures us delay a symbolical use balance our competitors. We as-well traffic our wholesale and itinerant conducts in several countries in Europe, Africa, the Middle East, Australia, South East Asia and South Asia. We enjoy a network of distributors in almost all of the countries where we ship-produce our conducts, who work delay us in appointing a national trader for sales and servicing our work in several regions. We enjoy as-well stationed balanceseas tenant sales and use representatives in several countries to balancesee our operations in their relative territories.