Shared Practice—Driving Value of Business Information Systems Through Process-Oriented OrganizatiFor this Discussion, read the case study “Creating a Process-Oriented Enterprise at Pinnacle West”.
Based on your reading and analysis of the case study, post your response to the following:
What challenges does Brown, the CIO, face in creating a process-oriented organization?
What are the requirements for creating a process-oriented culture in an organization? To what extend does Pinnacle West address these requirements? Where is it lacking?
Is it necessary to push the process-oriented culture to the entire company, or is having a process-oriented information technology organization sufficient for driving value from business information systems?
What lessons can you learn from the Pinnacle West case, and how might you apply those at your organization? How effective is management at promoting a process-oriented culture? What could management do better or improve upon to create or implement enterprise-wide business information systems? Provide specific examples to support your observations.
Please be specific, and use citations and references as appropriate and necessary.
Read a selection of the posts submitted by your colleagues.
Respond to two or more of your colleagues in one or more of the following ways:
Compare the examples of the effectiveness of promoting a process-oriented culture in your organization with those presented by your colleague.
Offer your insights on how to gain buy-in from different departments within an organization on processes that are necessary for the implementation of enterprise-wide business information systems.
Expand on the ideas shared by your colleague, providing additional insights or information that will help your colleague more fully consider the issues surrounding organizational structure, information systems/technology alignment, and the manager’s role in the process.
Describe how you might use the insights and information shared by your colleague to improve your organization.
Please remember to use citations and references to support your responses, as necessary.
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