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Communication of the project is generally seen as the correct and timely provision of appropriate project information (Parker, Kunde, & Zeppetella, 2017). Communication is more than a message exchange but a way that project managers generate the grounds for a project (Parker, Kunde, & Zeppetella, 2017). The literature emanates two senses of contact. Firstly, communication is seen as a skill needed by project managers to be successful (Parker, Kunde, & Zeppetella, 2017). Communication is a crucial element, and, of course, a leading factor of project management (Parker, Kunde, & Zeppetella, 2017). Communication is not about exchanging details, but constitutive of the direction and outcome of projects (Ziek & Anderson, 2015). Each phase in a project-based intervention requires different styles of communication (Ziek & Anderson, 2015).
A strong communications planning strategy ensures successful coordination within the project (Ziek & Anderson, 2015). The “right persons” to communicate with for the project are board members, the chief executive officer, who leads the facility strategy—the chief financial officer, facilities director, and the vice president of operations. The director of the emergency room and manager, along with the director of engineering and the chief nursing officer, are key stakeholders to communicate information. It is essential to talk with the lead ED physician and a charge nurse from the emergency room, also the director of materials management to establish a list of equipment and other items needed. Informational technology needs to be part of the communication to determine the computer equipment needed. Security for security equipment; plant operations/facilities; telecommunications is also essential to be part of the conversation. Other individuals should include infection control, marketing, patient access/registration to communicate patient workflow for registration during construction. Environmental services would be needed for assistance with moves during, before, and after department transitions—also, emergency preparedness coordinator.
The “right information” is required to be disseminated to top leadership and the team a strategic assessment of the project and the process necessary to facilitate the project. The “right route” of the project is communicated with each stakeholder’s direction of the project, along with the different layers involved. The communication process will help each stakeholder to understand potential areas of focus for strategy development while communicating the “right time” to begin the project after a field assessment of the emergency department. The “right dose” of the project would communicate to stakeholders of the budgetary constraints and how much each stakeholder of essential departments will be allotted for spending while communicating staying within budget and not overspending.
Each project has a distinctive collection of characteristics and situations that determine how each method of communication could very well work. Still, really the primary objective is the same across all projects: to support everyone within the team—the right decisions. Decisions require open channels of communication so that information can flow back and forth as needed (Ziek & Anderson, 2015). A discussion board may be a mode of communication where everyone on the project can participate. Chat tool like snapchat would allow dispersed teams to have short, less formal project discussions, email for a one-on-one conversation that does not need to be shared with the entire group may be a means of communication. Planning meetings to gather the whole team weekly in-person or by video conferencing, if the unit is dispersed—to report on project progress and prepare the work for the week are also other methods of communication with stakeholders. Projects facilitate collaboration at several distinct stages, and identifying the appropriate resource for each form makes sure the smoothest practicable sharing of information will all essential stakeholders (Ziek & Anderson, 2015). Effective communication demonstrates that various types of interaction must take place, and is conducted out much more efficiently with the proper tools, enables the project to move ahead with much less stress and confusion (Ziek & Anderson, 2015).
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