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Business
Vocabulary
Elementary to
Pre-intermediate
Bill Mascull
cambridge university press
Cambridge, New York, Melbourne, Madrid, Cape Town, Singapore,
São Paulo, Delhi, Dubai, Tokyo
Cambridge University Press
The Edinburgh Building, Cambridge CB2 8RU, UK
www.cambridge.org
Information on this title: www.cambridge.org/9780521749237
© Cambridge University Press 2010
This publication is in copyright. Subject to statutory exception
and to the provisions of relevant collective licensing agreements,
no reproduction of any part may take place without the written
permission of Cambridge University Press.
First published 2006 (under the title Business Vocabulary in Use Elementary)
Second Edition 2010
Printed in the United Kingdom at the University Press, Cambridge
A catalogue record for this book is available from the British Library
ISBN 978-0-521-74923-7 Edition with Answers and CD-ROM
ISBN 978-0-521-12827-8 Edition with Answers
Cambridge University Press has no responsibility for the persistence or
accuracy of URLs for external or third-party internet websites referred to in
this publication, and does not guarantee that any content on such websites is,
or will remain, accurate or appropriate. Information regarding prices, travel,
timetables and other factual information given in this work are correct at the
time of first printing but Cambridge University Press does not guarantee the
accuracy of such information thereafter.
Contents
Learner training A: Talking
about language
7 Business travel 2: at the
10
A Types of word and tenses
B Other language words you should know
hotel
24
A Checking into a hotel
B Making contact 1
C Making contact 2
WORK
1 Jobs and industries
12
8 Numbers and years
A I’m in construction
B Your job
C Other jobs
2 Places and departments
14
9 Ordering numbers, parts of
numbers
16
A Jobs and work
B Stopping work
C I work with …
4 Work and numbers
A Ordering numbers
B Parts of numbers
10 Who’s the boss?
18
20
34
A Getting to the top 1
B Getting to the top 2
6 Business travel 1: at the
A Getting to the airport
B Airport announcements
C Travel adjectives
32
A Office work
B Factory work
C Laboratory work
D Out of the office
12 Getting to the top
BUSINESS TRAVEL
30
A Managers and employees
B Managing departments
11 Ways of working
A Ways of getting to work
B The city centre and the suburbs
C Commuting
airport
28
CAREERS
A How many employees are there?
B Sites
5 Getting to work
26
A Zero to ninety-nine
B Larger numbers
C Years, decades and centuries
A Places
B Departments 1
C Departments 2
3 Types of work
NUMBERS
22
13 Skills
36
A Are you any good with people?
B Skills
C Skilled and unskilled workers
Business Vocabulary in Use Elementary to Pre-intermediate
3
14 Qualifications and training
38
21 Project management
A Qualifications
B Training
15 E-learning
A We must finish on time
B The schedule
C We’re behind schedule
40
22 Free time and holidays
A Types of training
B E-learning
C Lifelong learning
A Pronunciation symbols
B Stress
MONEY
23 Notes and coins
TIME
24 Prices
18 Days and dates
25 Numbers and money
19 Time expressions
26 Can we afford it?
20 Do you have time?
A I don’t have time
B Are you free on Friday?
4
64
A It’s so expensive
B Careful with money
C Loans
50
A Early or late?
B Word combinations with ‘time’ and
quantities of time
C Adverbs of frequency
62
A Amounts of money 1
B Amounts of money 2
C Approximate amounts
48
A Months and seasons
B Days and dates
C Public holidays
60
A Talking about prices
B Tax
C ‘Value’ and ‘worth’
46
A Timetables
B Travel times
58
A Notes and coins
B Changing money
C Abbreviations
44
A Talking about the time
B Start and finish times
C Morning, afternoon, evening, night
17 Timetables
56
A Spare time
B Word combinations with ‘have’
and ‘take’
C Going on holiday
Learner training B: Pronunciation 42
16 Numbers and time
54
27 Pay and benefits
66
A Wages
B Salaries
52
28 Company banking
Business Vocabulary in Use Elementary to Pre-intermediate
A Accounts
B Cards
C Online banking
68
29 Companies and money 1
70
A ‘To sell’
B Sales
C Costs
36 From producer to customer 1 86
A Manufactured products
B Industries and their processes
37 From producer to customer 2 88
30 Companies and money 2
72
A Budgets
B Sales forecasts
C Results
A Stages in the process 1
B Stages in the process 2
C Stages in the process 3
38 Where’s it sold?
Learner training C: Learning
vocabulary
74
A Word combinations
B Word groups
C Diagrams
D Types of English
A Shops and stores
B Direct sales
39 Product instructions
40 Problems with products 1
76
78
A Comparative adjectives
B Superlative adjectives
33 Services 1
A Service industries
B Support services
C A service company
34 Services 2
96
A What can go wrong?
B Keeping customers happy
Learner training D: Using
dictionaries
80
94
A Faults
B Guarantees
41 Problems with products 2
A Dimensions
B Features
32 Product details 2
92
A Follow the instructions
B Press the button
PRODUCTS AND SERVICES
31 Product details 1
90
98
A What dictionaries do I need?
B What information does a dictionary
give?
C How should I use my dictionary?
D What can I read?
82
SOCIALIZING
A Service characteristics
B Problems with services
42 Socializing 1: nice to
35 What’s it made of?
A It’s made of …
B Materials and their uses
C It’s unbreakable
84
meet you
100
A At the airport
B At the office
C Saying goodbye
Business Vocabulary in Use Elementary to Pre-intermediate
5
BUSINESS WRITING
43 Socializing 2: at the
restaurant
102
A Choosing and ordering
B Small talk
C Thanking
44 Socializing 3: networking
50 Business writing:
introduction
A Ways of communicating
B Formal and informal
C Beginning emails and texts
104
A Business or pleasure?
B Here’s my card
C Saying the right thing
51 Business writing: emails 1
52 Business writing: emails 2
45 Telephoning 1: starting
106
A Starting informal calls
B Starting formal calls
C Ending calls
53 Business writing: letters
PRESENTATIONS
47 Telephoning 3: checking
information
110
54 Presentations 1: getting
started
A Showing understanding
B Checking and confirming information
48 Telephoning 4: messages
112
55 Presentations 2: the main
part
6
126
A Starting the main part
B Moving between sections
C Slides and handouts
D Ending and questions
49 Telephoning 5: the wrong
A Wrong number
B Wrong department
C Wrong person
124
A Preparation
B Introduction
A When you receive a call
B When you make a call
C Leaving a message
number
122
A Beginning letters
B Letter layout
C Ending letters
108
A Telephone alphabet
B Spelling
C Numbers
120
A Good and bad news
B Ending emails
C Email and text language
46 Telephoning 2: spelling
and numbers
118
A Starting the message
B Attachments
C Word combinations with ‘email’
D Requests
TELEPHONING
and ending
116
114
56 Presentations 3: charts and
Business Vocabulary in Use Elementary to Pre-intermediate
graphs
A Pie charts
B Graphs and bar charts
128
57 Presentations 4: comparing
trends
61 Meetings 3: opinions and
130
A Graphs
B ‘Less’, ‘more’ and ‘the same’
C Adjective and noun combinations
D Comparative adverbs
58 Presentations 5: site tours
suggestions
138
A Opinions, agreeing and disagreeing
B Suggesting and explaining
62 Meetings 4: agreeing
132
A Company sites
B Introduction to the tour
C Guided tour
action and closing
140
A Action points
B Closing
Irregular verbs
142
MEETINGS
Answer key
143
59 Meetings 1: organizing a
Index
162
CD-ROM user guide
175
meeting
134
A Word combinations with ‘meeting’
B Agendas
C Types of meeting
60 Meetings 2: chairing a
meeting
136
A Chairing
B Interruptions and how to stop them
Business Vocabulary in Use Elementary to Pre-intermediate
7
Introduction
Who is this book for?
Business Vocabulary in Use Elementary to Pre-intermediate will help Elementary to
Pre-intermediate learners of business English learn business vocabulary. It is for people studying
English before they start work and those who need English in their job.
In addition to improving your business vocabulary, the book helps you to learn the language
needed for important business communication skills.
You can use the book on your own for self-study, with a teacher, one-to-one or in groups.
How is the book organized?
The book has 66 two-page units. Some units look at the vocabulary for different business
subjects. Others focus on the language of business skills, for example in emails and meetings.
The left-hand page of each unit explains new words and expressions, and the right-hand page
has exercises to allow you to check and develop your understanding of the words and
expressions.
There are also four Learner training units to help you learn business English. These deal with
talking about language, pronunciation, learning vocabulary and using dictionaries. They are
positioned before Units 1, 16, 31 and 42, but you can use them at any time.
There is an Answer key at the back of the book. Most of the exercises have questions with only
one correct answer.
There is also an Index. This lists all the new words and phrases in the book, and gives the unit
numbers where they appear. It also tells you how the words and phrases are pronounced.
The left-hand page
This page introduces new vocabulary and expressions. The presentation is divided into sections
indicated by letters: A, B, C, etc., with simple, clear titles.
Key words and expressions to learn are in bold. There are notes about differences between
British English (BrE) and American English (AmE), pronunciation, and common mistakes made
by Elementary to Pre-intermediate learners of business English.
The right-hand page
The exercises on the right-hand page give practice in using the new vocabulary and expressions
presented on the left-hand page. Some units contain diagrams to complete or crosswords.
‘Over to you’ sections
An important feature of Business Vocabulary in Use Elementary to Pre-intermediate is the Over
to you section at the end of each unit. These sections give you the chance to practise the words
and expressions in the unit. Self-study learners can do this as a written activity. In the classroom,
the Over to you sections can be used as the basis for discussion with the whole class or in small
groups. The teacher can then get students to look again at exercises relating to points that have
caused difficulty. Students can follow up by using the Over to you section as a written activity, for
example as homework. The Answer key contains sample answers for the Over to you questions.
8
Business Vocabulary in Use Elementary to Pre-intermediate
How to use the book for self-study
Find the topic you are looking for by using the Contents page or the Index. Read through the
explanations on the left-hand page of the unit. Do the exercises on the right-hand page. Check
your answers in the Answer key. If you have made some mistakes, go back and look at the
explanations and the exercise again. Note down important words and expressions in your
notebook.
How to use the book in the classroom
Teachers can choose units that relate to their students’ particular needs and interests.
Alternatively, lessons can contain a regular vocabulary slot, where students look systematically
at the vocabulary of particular thematic or skills areas.
Students can work on the units in pairs, with the teacher going round the class assisting and
advising.
Cambridge International Corpus
This book uses the Cambridge International Corpus (CIC) – a very large collection of English
texts, stored in a computerised database, which can be searched to see how English is used. This
includes the Cambridge Learner Corpus (CLC), a large collection of writing by learners of
English, including writing from the Cambridge Business English Certificate (BEC) exams. The
database has been used for the notes about typical mistakes made by learners of business
English.
CD-ROM
This second edition of Business Vocabulary in Use Elementary to Pre-intermediate is available
in two versions. You can use the book either on its own or with the CD-ROM, a major
innovation. This includes an audio file for every key word and expression in the book, with
its pronunciation and an example sentence. In addition, there are two extra exercises for each
unit of the book, fourteen summary tests so you can check your progress, and even some
vocabulary games.
We hope you enjoy using Business Vocabulary in Use Elementary to Pre-intermediate.
Business Vocabulary in Use Elementary to Pre-intermediate
9
Learner training A: Talking about
language
A
Types of word and tenses
TENSES
Present simple
(tense)
I work in
an office.
Singular
employee
Plural
employees
Preposition
at, in, on, up
Noun
manager,
reception
Countable
product,
products
B
10
Infinitive
(to) fly
Verb
drive, fall
TYPES OF
WORD
Uncountable
information
Adjective
busy,
expensive
Past simple
(tense)
I left school
ten years
ago.
Adverb
always,
someimes
Regular
work,
worked,
worked
Present perfect
(tense)
Toyota have
sold 2 million
cars this year.
Irregular
leave, left,
left
Past
participle
sell, sold,
sold
Other language words you should know
Language word
Meaning
Example
abbreviation
a short way of writing something
IT, CEO
punctuation (mark)
a symbol used in writing, like a full
stop, question mark or comma
.?,
apostrophe
a punctuation mark used to show a
missing letter
they’re – they are, what’s –
what is
sentence
a complete idea in writing starting with
a capital letter and ending with a full
stop
He designs buildings.
phrase
a group of words, not a sentence
a cheap product
dialogue
a conversation between two or more
people
A: Where’s the office?
B: On the first floor.
British English
English used in the UK
underground
American English
English used in the United States
subway
formal
for public or official use
manager
informal
between friends or colleagues
boss
Business Vocabulary in Use Elementary to Pre-intermediate
A1
Look at A opposite. Write the types of word in your own language.
A2
Look at A opposite. Match the two parts of the sentences.
1 A noun is a word
2 An adverb is a word
3 An adjective is a word
A3
a that describes a verb.
b that describes a person or thing.
c for a person or a thing.
Look at A opposite. Are these sentences true or false? Look at the example before you begin.
1 The plural of ‘building’ is ‘buildings’. true
2 ‘Flew’ is the past simple and ‘flown’ is the past participle of ‘fly’.
3 ‘With’ is a preposition.
4 ‘Expensive’ is a verb.
5 ‘Never’ is an adjective.
A4
Complete the table. Look at Irregular verbs on page 142 if necessary.
Infinitive
Past simple
Past participle
find
hit
run
A5
Write the words in the box in the correct column in the table. Look at the example before
you begin.
desk
learn
Noun
desk
lose
low
office
price
Verb
production
short
slow
small
teach
win
Adjective
A6
Look at B opposite. Write the other language words in your own language.
A7
Look at A and B opposite and choose the correct word. Look at the example before you begin.
present simple
1 You use the
(infinitive / present simple) of the verb to talk about what
you do every day.
2 You use the
(singular / plural) form of a noun when you talk about more
than one person or thing.
3
(American English / British English) is the type of English used in the UK.
4 A
(phrase / dialogue) is a set of words that is not a complete sentence.
5 ‘IT’ is
(an abbreviation / a sentence).
Business Vocabulary in Use Elementary to Pre-intermediate
11
1 Jobs and industries
A
I’m in construction
What do you do? or What is your job?
I’m in financial services3.
I’m in construction1.
1
building
shops
3
banks
4
computers
2
I’m in retail2.
B
I’m in IT (information technology)4.
Your job
What exactly do you do?
I’m an engineer. I work for
Foster and Partners. I work in
a team that designs buildings.
I’m a manager. I work for
HSBC. I manage workers at a
call centre.
I’m a buyer. I work for
Walmart. I buy the products
that we sell to customers.
I’m a salesman. I work for
IBM. I sell computers to
companies.
C
Other jobs
he
What
does
she
Jim
do?
Maria
a She’s a computer programmer.
b He’s a production worker.
c Jim’s an industrial photographer.
What
do
d He’s a construction worker.
e She’s a company receptionist.
f Maria’s a personal assistant.
they
do?
Linda and Pablo
They’re in financial services.
12
You put a in front of a consonant sound
and an in front of a vowel sound.
Note
Note
Linda’s a banker. Pablo’s an accountant.
When writing, don’t forget the apostrophe (’)
in I’m in construction, She’s a manager, etc.
Business Vocabulary in Use Elementary to Pre-intermediate
1.1
Complete these sentences about the people in A and B opposite. Look at the example before
you begin.
buyer
.I
Walmart.
1 I’m in retail. I’m a
the products that we sell to customers.
I
2 I’m in
. I’m a manager. I
HSBC. I
workers at a call centre.
.I
IBM.
3 I’m in IT. I’m a
I
computers to companies.
. I’m an engineer. I
Foster and
4 I’m in
buildings.
Partners. I work in a team that
1.2
Look at C opposite. Match the pairs of words to make jobs.
1 computer 2 production 3 industrial 4 construction 5 company 6 personal
a worker b photographer c programmer d receptionist e assistant f worker
1.3
Look at A and C opposite. Complete these sentences with ‘do’ or ‘does’.
1 What
2 What
3 What
1.4
you do?
she do?
Richard do?
4 What
5 What
Write the questions for these answers.
?
1
?
3
I’m a salesman.
He’s an oil worker and she’s a receptionist.
?
2
He’s an engineer.
1.5
Aiko and Matsuko do?
they do?
?
4
She’s a banker.
Match the descriptions (1–6) with the people (a–f) in C opposite.
1 He works for Bouygues. He builds tall buildings.
2 He works for Jaguar. He makes cars.
3 She welcomes visitors. She works for Procter and Gamble.
4 She helps her boss. She works for Vodafone.
5 He works for Nestlé. He takes pictures of the company’s factories.
6 She writes computer programs. She works for Microsoft.
1.6
Add some extra information for each of the people (1–6) in 1.5 above. Look at the example
before you begin.
1 He’s a construction worker in Dubai.
2
3
4
5
6
El[hjeoek
r What do you do?
r Describe the jobs of three people you know. Who do they work for and what do they do?
Business Vocabulary in Use Elementary to Pre-intermediate
13
2 Places and departments
Places
I work in a factory.
I work in Paris.
in an office
in a call centre
in a lab
at home
on a construction site
on an oil rig
Where
B
Where do you work?
does
he
she
do
they
work?
He
She
works in a shop.
at head office – the most important office.
They work in Shanghai.
Departments 1
do
Which department does
do
you
he
she
work in?
they
Note
A
Don’t forget the third person s in the
present simple of verbs, for example in
He works in the training department.
I work in the production department. We make the company’s products.
She works in the training department. She organizes training courses.
They work in the sales department. They sell the company’s products.
C
Departments 2
You can also talk about the department that people work in, like this:
I’m in production.
She’s in training.
They’re in sales.
He’s in accounts. He gets the money from customers and pays everyone that the company
owes money to.
I’m in human resources (HR). I find new people to work for the company.
She’s in marketing. She looks after the company’s website.
They’re in research and development (R&D). They find new products for the company
to sell.
He’s in finance. He goes to banks to find the money that the company needs.
14
Business Vocabulary in Use Elementary to Pre-intermediate
2.1
Look at A and B opposite. Match the pairs of sentences.
a I’m in retail.
b I make cars.
c I sell machines.
d I’m an oil worker.
e I talk to people all over the world.
f Our head office is there.
1 I work in the production department.
2 I work in Shanghai.
3 I work in a call centre.
4 I work in a shop.
5 I work on an oil rig.
6 I work in the sales department.
2.2
Look at A and B opposite. Complete these sentences with ‘in’, ‘at’ or ‘on’.
1 I work
a lab.
a construction site.
2 I don’t work
home because I want to be with people all the time!
3 I don’t work
4 She works
a factory.
the accounts department.
5 He works
6 They work
a call centre.
7 One day, I want to work
head office. I want to be the boss!
2.3
Look at A and B opposite. Complete these questions.
1
2
3
4
5
2.4
?
I work in the training
department.
?
She works in the human
resources department.
?
He works in the production
department.
Which department
Which department
Which department
Where
?
I work at home.
Where
?
They work on an oil rig.
Look at C opposite. Complete these sentences.
1 I interview people who want to work for the company. I’m in
.
2 She goes to visit customers. She’s in
.
3 She organizes English courses for people working in the company. She’s in
4 They decide how much money the company needs to borrow. They’re in
.
5 We organize the company’s advertising. We’re in
.
6 I work on the machines that make our products. I’m in
7 I phone people who haven’t paid. I’m in
.
8 He works on new products that the company can sell. He’s in
.
.
.
El[hjeoek
Think of three people you know. Describe the places where they work and the departments
that they work in.
Business Vocabulary in Use Elementary to Pre-intermediate
15
3 Types of work
A
Jobs and work
A Marks and Spencer (M&S) manager talks about the
company:
‘I work for Marks and Spencer. In our shops, we have
employees – people who work for our company – who
have full-time jobs. Full-time employees usually work
around 40 hours /aʊəz/ a week, but they can also do
overtime – where they work longer and get more money.
‘Some employees have a part-time job. For example,
some people work 20 hours a week.
‘Most people at M&S have a permanent job – they have
no finish date.
‘Some people here do temporary work for a short
period.
Note
‘Every employee has a contract – an agreement about
how long they work, when they work, etc.’
B
employer /ɪmˈplɔɪə/
employee /ɪmˈplɔɪiː/
Stopping work
‘When employees at M&S are 65, they retire – stop work because of their age. They receive a
good pension – payment for people who retire.
‘If someone leaves the company, for example to move to another company, they resign /rɪˈzaɪn/ –
tell the company they are leaving.
‘We make people redundant if we don’t have work for them or if we have financial problems.
‘If someone has done something wrong or stupid, then we dismiss or fire them – ask them to
leave the company.’
C
I work with …
I work with people.
I work with customers – people who buy our products.
I work with computers.
I like my colleagues /ˈkɒliːgz/ – people that work with me.
I don’t work with suppliers – companies that we buy products from.
16
Business Vocabulary in Use Elementary to Pre-intermediate
3.1
Complete the crossword with the correct form of words from A, B and C opposite.
Across
2 Someone who buys your products (8)
4 Someone who works for a company (8)
6 People who work with you (10)
7 My job only lasts two months: it’s
(9,4)
10 and 14 People who only work part of the
day or week have part(4,4)
11 If a company doesn’t need employees any
more, it makes them
(9)
13 If you leave your job to move to another
(6)
one, you
14 See 10 across
1
2
3
4
5
6
7
8
9
10
Down
1 When you work more than the normal
hours, you do
(8)
3 Companies who sell products to others (9)
5 When you stop working because of your
(6)
age, you
6 You can’t work without these nowadays (9)
14
8 An agreement about how much you work,
what you do, etc. (8)
9 Money you get after you stop work (7)
12 To tell someone to leave their job, for example
because they have made a mistake: to
them (7)
3.2
11
12
13
Complete the tables with words from B opposite.
Verb
Noun
Noun
retirement
redundancy
Adjective
resignation
/ˌrezɪgˈneɪʃən/
dismissal
3.3
Complete these sentences with the correct forms of words from 3.2 above.
1 There was no more work at the factory, so my company made me
2 I don’t like what the company is doing, so I’m going to
another job.
3 Pedro took money from the company, so they had to
4 In most countries, you can’t
until you’re 65.
.
and find
him.
El[hjeoek
Think about your job or one that you would like to have. Is it a full-time job or a part-time
job? Is it permanent or temporary?
Business Vocabulary in Use Elementary to Pre-intermediate
17
4 Work and numbers
A
How many employees are there?
Interviewer:
M&S manager:
Interviewer:
M&S manager:
Interviewer:
M&S manager:
Interviewer:
M&S manager:
Interviewer:
M&S manager:
B
How many employees are
there at M&S?
Approximately 75,000.
And how many branches –
shops – are there?
There are 600 shops in the
UK and about half that
number in the rest of the
world. I think the exact
figure is 295.
Is there one in China?
Yes, there is. There’s one in
Shanghai.
Are there many offices?
There’s one head office and there are four other offices in the UK.
And how many hours a week do the employees work?
In the UK, full-time employees work 42 hours a week on average, including
overtime – some work 40 hours a week and some work 44.
Sites
Interviewer:
M&S manager:
Interviewer:
M&S manager:
Interviewer:
M&S manager:
Where is M&S’s head office?
M&S’s head office is in London. About 1,000 people work there. Most of the
top managers work there, of course.
How many other sites – places with buildings – are there in the UK?
Well, we have the head office, the other offices, the store branches and our
warehouse. We keep the products there before they go to the stores.
So how many sites are there altogether?
There are five offices including the head office. Then there’s the warehouse, so
there are six sites altogether.
Head office – London
+ 4 offices
+ 1 warehouse
To learn more about numbers,
see Units 8, 9, 16 and 17.
18
Note
= 6 sites (excluding branches)
You don’t use ‘There is’ with plural nouns.
For example, you don’t say ‘There is six sites.’
Business Vocabulary in Use Elementary to Pre-intermediate
4.1
Look at these sentences with expressions from A and B
opposite. They are about El Corte Inglés. Choose the
correct word.
1 El Corte Inglés has 61 shops
(altogether / approximately). There are 59 shops in
Spain and two in Portugal.
2 It has about 100,000 employees – I think the
(average / exact) figure is 100,421.
3 At one shop, there are about 300 employees
(including / approximately) three managers.
4 Some employees work 46 hours a week, some work 44, and some 42 – so that’s
44
(altogether / on average).
4.2
Complete this interview with an employee from El Corte Inglés with expressions from A and B
opposite.
Interviewer: (1)
people work for El Corte Inglés?
100,000 employees in
Employee:
It’s not a big company. There are (2)
Spain and Portugal – the (3)
is 100,421.
branches are there?
Interviewer: And (4)
59 branches in Spain and two in Portugal,
Employee:
(5)
so there are 61 (6)
.
two head offices – one in Madrid and one
Interviewer: (7)
in Lisbon?
Employee:
No, (8)
only one head office. It’s in Madrid.
do you work?
Interviewer: How many (9)
Employee:
Sometimes 40, sometimes 42, so (10)
I work
41 hours a week.
4.3
Look at A and B opposite. Then look at the diagram and complete the sentences.
Lidl Supermarkets
Neckarsulm
3,007
15
5,000
in
1 Lidl Supermarkets is an international company with its
Neckarsulm, Germany.
2 They have a total of 3,007
where they sell their products in Germany and
more than 5,000 in the rest of Europe.
3 There are also 15
where they keep the products before they take them to
the stores. The company has 16
altogether,
stores.
El[hjeoek
Find out about another supermarket company. Where is its head office? How many stores
are there?
Business Vocabulary in Use Elementary to Pre-intermediate
19
5 Getting to work
A
Ways of getting to work
How do you get to work – go to work?
I
You
We
They
go by
get the
take the
metro/underground/subway.
train.
bus.
tram/streetcar.
drive.
walk.
cycle.
B
drives.
walks.
cycles.
Note
He
She
goes by
gets the
takes the
BrE: underground; AmE: subway;
BrE and AmE: metro
BrE: tram; AmE: streetcar
Note
A tram
metro/underground/subway.
train.
bus.
tram/streetcar.
You use go + by with types of
transport: I go to work by bus,
by car, by train.
The city centre and the suburbs
city
centre
Note
Ghaziabad is a town outside New Delhi. Connaught Place is in
the city centre. Mehrauli is a suburb of New Delhi.
New Delhi, India
In some cities, the centre is called
the central business district
(CBD).
Mehrauli
C
Commuting
Anita lives in Ghaziabad, but she works in the city centre, in an office near Connaught Place.
Every day, she commutes /kəˈmjuːts/ by train from Ghaziabad to New Delhi. She’s a commuter.
She likes commuting because she can do a lot of work on the train.
Vijay lives in Mehrauli. He also commutes to the
city centre. He takes the bus.
Daljit lives in Mehrauli too, but she doesn’t
commute. She works in a business park near where
she lives.
When you talk about commuting, you can say:
I leave home at 7.45 am and I get to work at 9.00.
Vijay leaves home at 7.30 am and he gets to work
at about 8.30.
To learn more about time, see Unit 16.
20
Business Vocabulary in Use Elementary to Pre-intermediate
A business park
Note
Daljit leaves work at 6.30 pm and she gets home
at 6.45.
The pronunciation of
business is /ˈbɪznɪs/.
5.1
Look at A opposite. Match the two parts of what these people say about how they get to work.
a I enjoy the fresh air.
b I can listen to music on the radio.
c It’s dangerous and I don’t like it when it rains.
d It stops just outside my house.
e It’s hot down there in the summer!
f I read on my way to work and the station is near
my house.
1 I get the train.
2 I walk.
3 I take the tram.
4 I don’t cycle.
5 I drive.
6 I take the underground.
5.2
Look at B and C opposite. Are these sentences true or false?
1 A suburb is part of a city.
2 Ghaziabad is a suburb of New Delhi.
3 It’s not usual to find business parks in city centres.
4 There are a lot of offices in the central business district of a city.
5 If you live and work in the same suburb, you commute.
5.3
Look at C opposite. Complete these sentences with the correct verb forms. Use Irregular verbs
on page 142 if necessary.
a Aleksandr
(get) home at about 7 pm.
(not get) to work before 9.30 am.
b He
(leave) work before 6.30 pm.
c He never
(go) home by metro. On the metro, he
d He
Kommersant.
e On his way to work, he
(stop) at a café for a coffee.
f Aleksandr
(walk) to work. He likes the fresh air.
5.4
(read)
Put the steps in 5.3 above in the correct order.
1
2
3
4
5
6
El[hjeoek
Where do you live? How do you get to work? Do you commute? What time do you leave
home? What time do you get to work?
Business Vocabulary in Use Elementary to Pre-intermediate
21
6 Business travel 1: at the airport
A
Getting to the airport
John Cheng, a Hong Kong businessman, is on a business trip to meet customers in different cities
in Africa. He booked his flights on a travel site on the Internet. He is in Nairobi and he is going
to fly business class to Lagos.
He gets a taxi to the airport.
But the road is very busy and he gets stuck
in traffic – his taxi moves very slowly.
He gets to the airport an hour late. But, luckily,
his flight is delayed, so he doesn’t miss it.
He checks in at the check-in desk. He checks in
one item of baggage and gets his boarding card.
He goes through passport control and shows his passport.
He goes through security.
He goes to the duty-free shops.
He goes to the departure lounge next to the gate.
He boards his flight and finds his seat.
Three hours later, Mr Cheng lands in Lagos.
B
Airport announcements
a
b
c
d
e
C
Note
The plane takes off.
to reserve BrE and AmE; to book BrE only
to make a reservation BrE and AmE;
to make a booking BrE only
Would Mr Cheng, passenger on flight KQ932 to Lagos, please proceed
immediately to gate 14 where his flight is ready to depart?
Kenya Airways announce that flight KQ932 to Lagos is ready
for boarding. Would all passengers please proceed to gate 14?
There are great special offers at our duty-free shop. You can purchase
all French perfumes at 20 per cent off the normal price.
Only one item of hand baggage is permitted.
All other baggage must be checked in.
If you have a laptop computer,
please remove it from its bag.
Travel adjectives
The flight was delayed.
The plane is full.
Mr Cheng always flies business class. The seats are very comfortable.
The food is delicious.
The in-flight entertainment is very varied.
There are lots of different music and film channels.
22
Business Vocabulary in Use Elementary to Pre-intermediate
Note
The service is very efficient. The flight attendants are very friendly and helpful.
The spelling is helpful,
not ‘helpfull’.
6.1
Complete the table with words from A and B opposite.
Verb
Noun
travel
fly
check in
departure
take-off
boarding
announcement
6.2
Write the infinitive of verbs in A and B opposite that mean the following.
1 want to tell you about
2 leave by plane from an airport
3 get on (a plane, etc.)
4 go
5 allow
6 buy
7 arrive by plane at an airport
8 take out
6.3
Look at B opposite. Match what Mr Cheng thought (1–5) when he heard each
announcement (a–e).
1
2
3
6.4
4
I must get some for my wife.
That’s me. I must get to the gate.
5
That’s my flight, but
I’ve got plenty of time.
Oh no, I have two
bags. I must put one
inside the other.
Going through security is always
so slow, but it’s necessary.
Complete these sentences with words from C opposite.
. We left on time.
1 The flight wasn’t
. I didn’t know what to choose.
2 The in-flight entertainment was very
3 There were lots of empty seats. The plane wasn’t
.
.
4 The food was much better than most airline food. It was
5 The seats were very
, with lots of room for my long legs.
and
. They didn’t just
6 The flight attendants were very
stand and talk to each other the whole time!
El[hjeoek
Describe a bad flight that you have taken.
Business Vocabulary in Use Elementary to Pre-intermediate
23
7 Business travel 2: at the hotel
A
Checking into a hotel
Welcome to the Otuwa Hotel, Lagos
Dear Guest,
All guest rooms are equipped with a full range of facilities1: tea- and coffeemaking facilities, minibar and satellite TV. All rooms have a large safe2.
The Africa Lounge on the first floor serves breakfast from 7 until 11. The
Horizon Rooftop Restaurant serves lunch from 12 till 3 and dinner from 6 till
midnight.
Food is available in your room at any time, of course. Just dial 8 for room
service3.
And there’s a gym and a pool on the ground floor where you can work out4.
At reception, our receptionists are here to help make your stay as pleasant
as possible.
And when you leave, we have an express check-out service – under two minutes.
Have a nice stay!
B
1
complete equipment/
services
2
strong box for
valuable things
3
you can get food
brought to your room
4
take exercise
Making contact 1
John Cheng phones his business contact in Lagos, Daniel Achebe, from his hotel room.
John Cheng:
Daniel Achebe:
John Cheng:
Daniel Achebe:
John Cheng:
Daniel Achebe:
John Cheng:
Daniel Achebe:
John Cheng:
Daniel Achebe:
C
It’s John Cheng here. I’ve just got in and I’m at the Otuwa Hotel.
Welcome to Lagos, Mr Cheng.
Thanks. It’s nice to be here.
How was your flight?
It was delayed two hours, but the flight itself was OK.
What about dinner this evening?
That’s very kind, but I’m rather tired after the flight.
I’d prefer to stay here and rest instead. What about
tomorrow evening, after our meeting?
OK, I’ll let you get some rest. I’ll send a driver round to
pick you up tomorrow morning and bring you to our
offices. What about meeting at 8.30? It’ll take about an
hour to get to our office. The traffic in Lagos is very heavy,
especially at that time of day.
That would be great. 8.30 is fine. I look forward to seeing you tomorrow.
Me too. Goodnight.
Making contact 2
Daniel Achebe:
John Cheng:
Note
Daniel Achebe:
Ah, Mr Cheng, good morning. Very nice to meet you. How are you feeling this
morning? What’s your hotel like? Did you have a good rest?
Yes, thanks. The hotel’s very comfortable and the room service is very efficient.
I had something to eat in my room and then I slept very well.
Yes, the Otuwa Hotel has an excellent
reputation – people say a lot of good
You don’t use ‘to’ after Let’s.
things about it. Let’s have some coffee,
For example, you don’t say ‘Let’s
and then we’ll get down to business.
to have some coffee.’
24
Business Vocabulary in Use Elementary to Pre-intermediate
7.1
Look at A opposite. Complete these sentences about the Otuwa Hotel.
1 If you want to go swimming, you can go to the
.
2 If you want to have dinner in your room, you can call
.
3 If you want to make a cup of tea in your room, you can use the
.
4 If you want to check out in the morning without waiting for a long time, you can use the
.
5 If you want to stop people from stealing your money, you can put it in the
.
.
6 If you want to have a cold drink in your room, you can use the
.
7 You can watch CNN in your room because there is
7.2
7.3
Look at B opposite. John Cheng is on another business trip. What does he say when he phones
his business contact, Phoumi Li? Look at the example before you begin.
John Cheng:
Phoumi Li:
John Cheng:
Phoumi Li:
John Cheng:
Hello, Mr Li. I’ve just got into Vientiane. I’m at the Mercure.
Hello, Mr Cheng. Welcome to Vientiane!
Thank you. It’s nice to be here.
1 (Thank.)
Did you have a good flight?
2 (not delayed – but awful food and no in-flight entertainment)
Phoumi Li:
John Cheng:
Sorry to hear that. What’s your hotel like?
3 (comfortable – but slow room service)
Phoumi Li:
John Cheng:
Would you like to go out for dinner?
4 (tired – want to stay in and rest – suggest meeting in the morning)
Phoumi Li:
John Cheng:
Phoumi Li:
John Cheng:
OK. How about eight o’clock?
5 (Suggest nine instead.)
OK, nine is fine. See you then, in reception.
6 (Agree and thank.)
Look at C opposite. What can you say in these situations?
1 You want to start talking about business.
2 You want to know how someone is in the evening, after they said in the morning that they
were ill, tired, etc.
3 You ask your visitor about the hotel they are staying at.
4 You ask your visitor if they slept well.
5 You suggest having some tea.
El[hjeoek
Describe a good hotel that you have stayed at.
Business Vocabulary in Use Elementary to Pre-intermediate
25
8 Numbers and years
0
1
2
3
4
5
zero, nought /nɔːt/, oh
one
6
two
7
three
8
four
9
five
10
six
seven
eight
nine
ten
11
12
13
14
15
eleven
twelve
thirteen
fourteen
fifteen
16
17
18
19
20
sixteen
seventeen
eighteen
nineteen
twenty
21
30
32
40
twenty-one
thirty
thirty-two
forty
forty-three
fifty
fifty-four
sixty
65
70
76
80
sixty-five
seventy
seventy-six
eighty
87
90
98
eighty-seven
ninety
ninety-eight
Larger numbers
100
one hundred
1,000
one thousand
Nought and oh:
BrE only
120
one hundred and twenty
200
two hundred
1,250
one thousand two hundred and fifty or
twelve hundred and fifty
12,000
twelve thousand
55,000
fifty-five thousand
one million three hundred and fifty thousand
1,000,000
one million
1,350,000
1,000,000,000
one billion
3,000,000,000 three billion
Note
C
43
50
54
60
Note
B
Zero to ninety-nine
In BrE, you can also use a instead of
one. In AmE, you don’t use ‘and’ in
numbers.
Note
A
For 1,000 and above, you put commas to separate the figures into
groups of three, starting from the right (for example 10,000,000).
You don’t use spaces, full stops or other punctuation.
Years, decades and centuries
1800
1805
1969
2000
eighteen hundred
eighteen oh five
nineteen sixty-nine
two thousand
2008
2011
2015
2020
two thousand and eight
two thousand and eleven
two thousand and fifteen
two thousand and twenty
Note
The Olympic Games will
be in Rio in twenty sixteen.
Apple was founded in
nineteen seventy-six.
The world economy had big
problems in two thousand and nine.
There are different ways to say
years like 2011.
BrE: twenty eleven
BrE: two thousand and eleven
AmE: two thousand eleven
A decade is a period of ten years, for example the nineteen-eighties (1980–1989).
A century is a period of 100 years, for example the twenty-first century (2000–2099).
To learn more about: work and numbers, see Unit 4;
numbers and time, see Unit 16; numbers and money,
see Unit 25.
26
Business Vocabulary in Use Elementary to Pre-intermediate
Note
The first decade of the twenty-first century is 2000–2009. Some people refer to these years as the
noughties, but others dislike this expression. There is no generally accepted name for the decade
2010 to 2019, but 2020–2029 is the twenty-twenties, 2030–2039 the twenty-thirties, etc.
You don’t put commas or
other punctuation in years.
8.1
Look at A and B opposite. Write the next number in each series.
1 three, six, nine, twelve, fifteen,
2 nine, twenty, thirty-one, forty-two,
3 eight, sixteen, twenty-four, thirty-two,
4 one hundred and one, two hundred and two, three hundred and three,
5 twelve hundred, fourteen hundred, sixteen hundred,
6 twelve thousand six hundred, eighteen thousand nine hundred, twenty-five thousand two
hundred,
7 seven hundred and fifty thousand, one million five hundred thousand, three million,
8 five hundred million, seven hundred and fifty million, one billion,
8.2
Look at C opposite. Write these years in words.
1 Kenzo Takada – born 1939
2 Went to Bunka Fashion College, Tokyo – 1958
3 Moved to Paris – 1964
4 First fashion show – 1970
5 LVMH bought Kenzo’s company – 1993
6 Kenzo left the company – 1999
7 Started to design furniture – 2005
8.3
In which decades were the years in 8.2 above? Write the decades in words. Look at the example
before you begin.
1
2
3
4
5
6
7
the nineteen-thirties
El[hjeoek
Answer the questions. Write the years in figures and in words.
r When were you born?
r When did you go to your first school?
r When did you start at the school where you study now or the organization where you
work now?
Business Vocabulary in Use Elementary to Pre-intermediate
27
9 Ordering numbers, parts of numbers
A
Ordering numbers
When you talk about the order of numbers, you use:
first
second
third
fourth
fifth
Note
21st
22nd
23rd
30th
6th
7th
8th
9th
10th
twenty-first
twenty-second
twenty-third
thirtieth
sixth
seventh
eighth
ninth
tenth
40th
50th
60th
70th
11th
12th
13th
14th
15th
eleventh
twelfth
thirteenth
fourteenth
fifteenth
fortieth
fiftieth
sixtieth
seventieth
80th
90th
100th
120th
16th
17th
18th
19th
20th
This is my second week in my first job.
I work in an office on the thirty-fourth
floor. The building is on Fifth Avenue.
Note that first, second and third are not formed
from the numbers one, two and three, and that
they don’t end in th.
To learn more about numbers and dates, see Unit 18.
B
sixteenth
seventeenth
eighteenth
nineteenth
twentieth
eightieth
ninetieth
(one) hundredth
(one) hundred and twentieth
Note
1st
2nd
3rd
4th
5th
BrE: ground floor
AmE: first floor
Parts of numbers
When you talk or write about parts of numbers, you can use decimals, fractions or percentages.
3.142
three point one four two
2.5 two point five
65.39
sixty-five point three nine
Note
0.3 (zero / nought) point three
Note
Decimals
(zero) point three:
BrE and AmE;
nought point three:
BrE only
You say point and you write a dot (.) in a
decimal number. You don’t use a comma (,).
Fractions
1
4
a quarter, one quarter
1
11 4
one and a quarter
21 2 two and a half
1
a third, one third
3
3
two thirds
9
half, a half, one half
5
three fifths
16
nine sixteenths
3
4
three quarters
83 4 eight and three quarters
A fifth of the world’s
population live in China.
Note
2
3
2
Percentages
10%
17.5%
99.99%
ten per cent seventeen point ninety-nine point
five per cent
nine nine per cent
decimal 0.9 = point nine
fraction 9 10 = nine tenths
percentage 90% = ninety per cent
28
Business Vocabulary in Use Elementary to Pre-intermediate
BrE: ¼ = a quarter
AmE: ¼ = a fourth
9.1
Look at A opposite. Complete these sentences. Look at the example before you begin.
E\ÅY[Z[b_l[h_[i
7bW_dB[XbWdY¸)hZ0>[mehaiedj^[
Æeeh$
third
Æeeh$
8_h]_jIl[died¸’-j^0I^[mehaiedj^[
9^Whb_[8hWdZ¸(/j^0>[mehaiedj^[
Æeeh$
:Wl_dWB[[i¸))hZ0I^[mehaiedj^[
Æeeh$
;ZZ_[FWha[h¸*’ij0>[mehaiedj^[
Æeeh$
Æeeh$
ej[b
€ *”).*$+)
four thousand three hundred and
eighty-four euros and fifty-three cents
Cheque number

2
Sort code

Signature
@=h[Y^
J. Grech
For Malta Travel Co. Ltd
Account number

12-03-24
National Regional Bank
Date
Pay CWii[o9edijhkYj_ed9e$
fekdZi
£ ‘&”&),$.’
Ol[jj[?hm_d
f[dY[
Signature
Cheque number
100132
3
Sort code
TiIqhIiA
Yvette Irwin
For Residential Developments Ltd
Account number
106381639

Largo Bank
@Wd[:e[
Largo
Pay
25.2
ZebbWhi
Cheque number
Sort code
Account number

Y[dji
$ .()$/C>[hdWdZ[p
Signature
M. Hernandez
For Azed Oil Co.
Look at B and C opposite. Write these large amounts of money in two ways: a) using fractions,
and b) without giving an exact figure. Look at the examples before you begin.
1 $86,500
2 £17,750,000
3 €8,500,000,000
4 ¥27,750
25.3
Date
a eighty-six and a half thousand dollars
a
a
a
b thousands of dollars
b
b
b
Look at C opposite. Use approximate figures to talk about the prices of these houses and flats
using the words in brackets. Look at the example before you begin.
1 chateau – €9,950,000 (about)
The price of the chateau is about ten million euros.
2 villa – €705,000 (around)
3 flat – €299,500 (roughly)
4 studio – €50,500 (approximately)
El[hjeoek
Talk about prices of houses and flats in your area, using ‘about’, ‘around’, ‘…
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